Terms & Conditions

Welcome to Bhoomi Sattva (“Company,” “we,” “us,” or “our”). By accessing or using our website [www.bhoomisattva.com] (“Site”) or purchasing any product from us, you (“you,” “your,” or “Customer”) agree to be bound by the following Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Returns & Refund Policy.

Please read these terms carefully before using our website or making a purchase. If you do not agree to these terms, please refrain from using our services.

1. Company Information

Legal Entity: Bhoomi Sattva
Website: www.bhoomisattva.com
Email: bhoomisattva@gmail.com
Registered Office: H. No. 32-81/3/A, SN 40, Sainik Nagar, Ramakrishnapuram, Secunderabad, Telangana - 500056, India
Customer Support Hours: Mon–Sat, 10 AM – 6 PM IST

2. Eligibility

To use our website or place an order, you must:

• Be at least 18 years of age, and

• Have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.
  

If you are using our website on behalf of a company or entity, you represent that you are authorized to bind that entity to these Terms.

3. Product Information

We take great care to display product images, descriptions, and ingredients as accurately as possible. However, due to the handmade and natural nature of our products:

• Slight variations in color, texture, or fragrance may occur.

• Packaging design may differ based on production batches or sustainability initiatives.

These natural variations do not constitute defects.

All our products are for external use only unless explicitly stated otherwise.

4. Pricing and Payment

• All prices on the website are listed in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST).

• Prices are subject to change without prior notice.

• We reserve the right to correct any pricing errors or inaccuracies.
  
  

Payment Methods:
We accept secure online payments via Razorpay. All transactions are processed using encrypted payment gateways compliant with PCI-DSS standards.

We do not store your card or banking information.

5. Orders and Acceptance

• Once an order is placed, you will receive an email or SMS confirmation with order details.

• Your order constitutes an offer to purchase, which we may accept or decline at our sole discretion.

• We reserve the right to cancel any order due to issues such as:

  • Product unavailability

  • Inaccurate pricing

  • Payment issues

  • Suspicious or fraudulent activity
    
    

In such cases, any charged amount will be refunded promptly.

6. Shipping and Delivery

We strive to deliver your orders safely and on time.

• Orders are typically processed within 5-7 business days and shipped via reliable courier partners.

• Delivery timelines depend on your location and courier serviceability.

• You will receive tracking details once your order is dispatched.
  
  

Delays due to external factors (e.g., weather, logistics, or natural disruptions) are beyond our control.

For full details, please review our Shipping Policy.

7. Returns, Refunds & Cancellations

We take pride in the quality of our handmade products. However, due to their personal care nature, returns are accepted only under specific conditions such as:

• Damaged or defective items received

• Incorrect products delivered
  
  

To initiate a return or exchange:

• Contact us within 48 hours of delivery at bhoomisattva@gmail.com with supporting photos.

• Products must be unused, sealed, and in original packaging.
  
  

Refunds (if applicable) will be processed to the original payment method within 7–10 working days after inspection.

Please refer to our detailed Returns & Refund Policy for complete terms.

8. Intellectual Property Rights

All content on this website — including text, images, graphics, logos, product names, packaging, design elements, and other materials — are the exclusive property of Bhoomi Sattva and protected under the Copyright Act, 1957 and applicable Indian intellectual property laws.

You may not reproduce, distribute, modify, or use any content from our website without prior written permission.

9. Prohibited Uses

You agree not to use our website or products for any unlawful or prohibited purpose, including but not limited to:

• Violating applicable laws or regulations

• Infringing upon intellectual property rights

• Uploading or transmitting viruses or harmful code

• Misrepresenting identity or committing fraud

• Interfering with website security or functionality
  
  

Violation of these terms may result in suspension or termination of access.

10. Limitation of Liability

To the fullest extent permitted by law:

• Bhoomi Sattva shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or website.

• All products are offered “as is” without warranties of any kind, express or implied, except as required under applicable law.

• We make no guarantees regarding the effectiveness or suitability of products for any specific skin type or purpose.
  
  

Always conduct a patch test before using any new skincare or personal care product.

11. Indemnification

You agree to indemnify and hold harmless Bhoomi Sattva, its founders, employees, affiliates, and partners from any claims, liabilities, losses, or damages arising out of:

• Violation of these Terms

• Misuse of our products or website

• Infringement of third-party rights
  
  

12. Third-Party Links

Our website may contain links to external sites. These are provided for your convenience only. We do not control or endorse such websites and are not responsible for their content, policies, or practices.

13. Termination

We reserve the right to suspend or terminate your access to our website or services at any time without notice, for conduct that we believe violates these Terms or is harmful to our interests.

14. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India.
In the event of any disputes, the same shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana

15. Amendments to These Terms

We may update or modify these Terms from time to time. The updated version will be posted on this page with the “Last Updated” date. Your continued use of the website constitutes acceptance of the revised Terms.

16. Contact Us

For any queries, concerns, or feedback regarding these Terms, please contact us at:

Bhoomi Sattva
📧 bhoomisattva@gmail.com
🌐 www.bhoomisattva.com
📍 H. No. 32-81/3/A, SN 40, Sainik Nagar, Ramakrishnapuram, Secunderabad, Telangana - 500056